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[Performing
in PERMAFROST]
Stepping
up customer
service in Canada
In 1999 Atlas Copco stepped up its services to customers in Canada by
moving its service department from Montreal to Sudbury, Ontario, in the
heart of the mining industry.
Customer Service Representatives are now available seven days a week,
with an additional after-hours system that ensures all calls will be returned
within 15 minutes, day or night, weekday or weekend.
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Ian
Hale, Customer Service & Logistics Manager:
"We are here to serve." |
Says Ian Hale, Customer Service & Logistics Manager: "We are
constantly striving to find better ways of supporting our valued customers.
"Over the past three years, through all the challenges we have
faced, we have developed a group with the right attitude, focus and
drive. Everyone understands that there is only one reason we are all
here - to provide the best possible service to our customers."
Top
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RAGLAN:
THE COLD FACTS
History
First mapped in the 1930s, Raglan was put into commercial production
in 1998 by Falconbridge Limited at a cost of CDN 700 million.
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extreme conditions at Raglan make any mining operation a difficult
task. |
Mining
methods
Predominantly conventional shovel-and-truck open pit, with an
underground mine at Katinniq. At Katinniq, there are two mining
methods in use: long-hole stoping and cut and fill.
Although large stopes are not typical at the mine, a stope planned
for 2003 will measure 160 metres long and up to 63 metres wide.
The orebodies generally occur as pods and dip at a 30- to 45-degree
angle making it unfavourable for the development of long-hole
stopes. At any given time, Katinniq has 10 stopes in operation,
with only one or two being the more productive long-hole stopes.
The rest are cut-and-fill which, despite being more labour intensive,
account for over half of the 50,000-55,000 tonnes of ore Katinniq
produces each month.
Reserves
19.5 Mt (2.85% nickel, 0.79% copper), as well as significant recoverable
cobalt and platinum-group metals.
Transport
Raglan is accessible by air and linked by an all-weather road
to ship-loading facilities at Deception Bay, about 100 km to the
east. The nearest supply town is Rouyn-Noranda, about 1,600 km
south.
Production
In 2000, Raglan's annual ore production capacity was increased
by 25% to 1 million tonnes. In 2001 it produced 24,570 tonnes
of nickel, 6,920 tonnes of copper and 320 tonnes of cobalt, all
contained in concentrate.
Personnel
Raglan employs about 475 people with miners working a four-week-in,
two-week-out schedule and shifts from 7 am to 7 pm.
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Top
Swellex
goes Manganese
Atlas Copco's Swellex rock bolts have a long and successful history
based on two simple advantages: safety and productivity.
The latest range of frictional bolts, called the Manganese Line, dramatically
increases performance - thanks to a new steel composition and innovative
heat treatment.
The high-strength Manganese Line now offers a higher loading capacity
and, at the same time, enhanced elongation.
The new Manganese (Mn) 24, replaces the Super Swellex bolt and has a
tensile strength of 24 tonnes, while the Mn 16 and Mn 12 bolts replace
Midi and Standard Swellex bolts with tensile strengths of 16 and 12
tonnes respectively.
There is a full range of sizes to accomodate a wide variety of bolting
operations. More information about the new Manganese Line is available
at: www.swellex.com
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Performing
in Permafrost
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